Front Office Patient Coordinator

If you love making people feel at ease from the very first hello, this is your chance to be the heart of our front desk at Love To Smile.

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Join Our Team

As our Front Office Patient Coordinator, you are the first person patients meet and the friendly voice they hear on the phone. You set the tone for every visit by greeting families warmly, answering questions with patience, and keeping the schedule running smoothly. At Love To Smile, you help each person feel genuinely cared for from the moment they walk in or call.

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Front Office Patient Coordinator at Love To Smile

Watch: a day as a Front Office Patient Coordinator

Hear what this role is really like at Love To Smile.

Video coming soon

What you will do

Welcome every patient with a warm greeting and make them feel at home the moment they arrive
Answer incoming calls promptly, listen carefully, and help patients with kindness and clear answers
Schedule and confirm appointments while keeping the daily flow smooth for the whole team
Verify insurance details and explain coverage, financing, and membership savings in plain, friendly language
Update patient records accurately and protect their privacy at all times
Coordinate with the clinical team so patients move through their visit without long waits
Follow up with reminders and check in on patients so no one feels forgotten
Keep the front desk and waiting area tidy, calm, and welcoming for every family

What we look for

A naturally warm, friendly personality that puts nervous patients at ease
Strong communication skills on the phone, in person, and in writing
Organized and reliable, comfortable juggling calls, scheduling, and check-ins at once
Prior front desk, reception, or customer service experience, ideally in a dental or medical office
Comfort with scheduling software, email, and everyday computer tasks
A team player who genuinely enjoys helping people and solving small problems with a smile
Attention to detail with insurance, records, and appointment accuracy
A caring, positive attitude and a real commitment to showing up for your team and patients

Why you will love working here

At Love To Smile, our front desk is more than a check-in point, it is where patients first feel our care. Led by Dr. Esther Pedersen, our team treats every family like a neighbor, and we treat each other the same way. You will be supported, appreciated, and given room to grow your skills through hands on training and mentorship. If you want to spend your days building real relationships, working alongside people who genuinely like each other, and helping patients leave happier than they arrived, you will feel right at home here.

Ready to join our team?

Tell us about yourself and share a short video. We would love to meet you.

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